Faq

Which services are included in the rent?

What are the check-in and check-out times?

Is it possible to check out later than the scheduled time?

Can I check in before the scheduled time?

How can I make the payment and what payment methods are accepted?

Is a security deposit required?

Can I bring pets?

Is there a limit on the number of occupants in the property?

What to do in case of emergency?

What is the minimum stay required?

What is the cleaning policy of the apartment during the stay?

Is there a laundry available in the apartment?

What is the cancellation policy?

What are the terms for cancellation without charges?

What happens if I cancel after 7 days before the stay?

How can I cancel the reservation?

Can I modify the reservation instead of canceling it?

Will I receive a refund if I leave early?

How are refunds processed?

How can I get assistance or further information?

Is there internet connection available at the vacation home?

How do I access the internet connection?

What is the speed of the internet connection?

Can I connect multiple devices to the Wi-Fi connection?

What should I do if I have connection problems?

Is there an additional cost for using the internet connection?

How does self check-in work?

How do I get my access code?

What are the unlock codes used for?

Can I obtain the access code without registering on your website?

What happens if I enter the access code incorrectly?

How long is my access code valid for?

Can I share my access code with other people?

What are the advantages of self check-in using an access code?

If you hear an intermittent beeping sound, what does it mean?

If the lock emits a triple beep sound when opening or closing the door, what should I do?

Is there another method to open the door from the outside?

How do you open the door from the inside?

Can I get stuck inside the apartments in case of malfunction?

The only way to access the apartments is through the use of the unlock codes?

Can check-in be done only online or also in person?

Does the access code open all doors, including the main entrance door?

What are common areas?

Is access to the common area available for all rooms?

What is the route to reach the common area with amenities starting from the Cozy and Comfy apartments?

Can I request luggage storage before the scheduled check-in time?

How can I request luggage storage after check-out?

Do you have a customer service department?

What can I do if I have an issue outside of customer service hours?

In case of emergency, is there a 24-hour active telephone number available?

Can I request assistance for specific questions before my stay?

What happens if I encounter an issue with home automation or lighting scenarios inside the apartment?

Do you also provide detergents and cleaning tools inside the apartments?

What complimentary amenities do you provide in the apartments?

Can coffee and teas be prepared inside the apartments?

Are all the necessary cooking utensils provided inside the apartments?

Is there an oven in your facilities?